Privacy Policy

1. Who we are

xeek is a peer-to-peer marketplace for listing, discovering, and arranging sales or trades of goods (especially musical equipment and related gear). We provide the platform, messaging, and transaction tooling. We do not process payments or hold funds on your behalf.

Privacy questions: support@xeek.com or Contact us.

2. Information we collect

• Account data — name/display name, email, password (hashed), optional phone, bio, location fields, avatar, vacation settings.
• Marketplace data — listings, photos, offers, buy-queue interest, messages, deals you post, reports you file, feedback/ratings.
• Payment preferences you choose to share — e.g. PayPal/Venmo handles or addresses you enter so buyers can pay you directly. We do not process those payments.
• Transaction records — buyer/seller, price, status, tracking numbers, confirmation timestamps.
• Technical & security data — IP address, user agent, login history, session identifiers, CSRF tokens.
• Usage & personalization — item views/clicks and similar interactions used for recommendations and admin analytics (subject to your cookie choices where applicable).
• Marketing — email if you subscribe to our newsletter.
• Trust / verification — links or proofs you submit to verify accounts on other services.

3. How we use information (lawful bases)

• Contract — create and manage your account, listings, messages, offers, and sales flow.
• Legitimate interests — security, fraud/abuse prevention, improving the product, recommendations, keeping marketplace history coherent after account closure.
• Consent — optional cookies (analytics/personalization/marketing), newsletter signup. You can withdraw consent anytime (cookie settings or unsubscribe).
• Legal obligation — respond to lawful requests; retain limited records when required.

4. How we share information

• Other users — public profile fields, listings, and content you post; parties to a conversation or transaction see what’s needed to complete the deal (including payment methods you enabled).
• Service providers — hosting, email delivery, file storage (e.g. cloud image storage), and similar processors who act on our instructions.
• Legal / safety — if required by law or to protect rights, users, or the platform.

We do not sell your personal information.

5. International transfers

Infrastructure or vendors may process data in the United States or other countries. Where required, we rely on appropriate safeguards (such as standard contractual clauses) with processors.

6. Retention

• Active accounts — kept while your account remains open.
• After deletion — we erase or anonymize personal identifiers (see Account deletion). Completed transactions, feedback, and message threads may be retained in anonymized or minimized form for fraud prevention, disputes, and marketplace integrity.
• Security logs — kept for a limited period for abuse investigation.
• Backups — may retain residual copies for a short operational window before rotation.

7. Your rights

Depending on where you live (including the EEA/UK), you may have rights to:

• Access and portability of your data
• Rectification of inaccurate data (profile settings)
• Erasure (“right to be forgotten”) — Profile → Delete Account, subject to open sales and legal limits
• Restrict or object to certain processing
• Withdraw consent for cookies or marketing without affecting prior lawful processing
• Lodge a complaint with your local data protection authority

Self-service: edit your profile, manage cookies, unsubscribe from the newsletter, or delete your account. For other requests email support@xeek.com.

8. Account deletion

You can request deletion from your profile. We block deletion while you have open transactions (e.g. waiting for receipt confirmation) or buyers in queue on your listings, so the other party can finish the deal. When deletion proceeds we remove or anonymize personal data, close listings, and may keep limited anonymized marketplace records. Details are shown on the delete-account screen.

9. Cookies

See our Cookie Policy and use Cookie settings to change non-essential choices.

10. Security

We use industry-standard measures such as HTTPS, hashed passwords, session protections, and access controls. No method of transmission or storage is 100% secure; please use a strong unique password.

11. Children

The service is not directed to children under 16 (or the minimum age in your jurisdiction). If you believe a child has provided personal data, contact us and we will take appropriate steps.

12. Changes

We may update this policy from time to time. The “Last updated” date at the top will change. Material changes may be highlighted on the site or by email when appropriate.

13. Contact

xeek · support@xeek.com · Contact form